Applied EQ #46: The EQ Experts on Relationship Management (part 1 of 2)

As we begin to explore the EQ domain of relationship management, it might be helpful to see what the experts have to say about it.  Let’s start with Daniel Goleman who is the most well known name in emotional intelligence.

It is interesting to explore Goleman’s writing on Relationship Management.  Goleman’s most recent framework (Primal Leadership; Realizing the Power of Emotional Intelligence, 2002) includes the following six competencies:  Inspiration, Influence, Developing Others, Change Catalyst, Conflict Management and Teamwork and Collaboration.

Hmmm, this is strange, I distinctly remember commmunication as part of Goleman’s framework.  Has this changed since Goleman’s book, Working with Emotional Intelligence?  Yes indeed it has.  In fact, it seems to have evolved over the last few years and over Goleman’s last few books. 

So I did a bit of quick archeology and was able to trace the evolution of Goleman’s framework specifically as it relates to the relationship management domain.  I guess I should point out that it wasn’t even called relationship management in the beginning.  Anyway, here is the detail on the evolution from 1998 to 2003.  Note that Goleman even seems to have changed his thinking from page 39 to Appendix B within the same book! 

Goleman_evolution_1

Confusing?  Perhaps.  Surprising?  Not really; I would expect some evolution in the framework due to the immaturity of the entire field of emotional intelligence.  Based on this progression, I would not be surprised if we see some additional evolution in Goleman’s framework.

Here is a quick summary of the items in Goleman’s EQ framework from page 39 of Primal Leadership:

Inspirational LeadershipGuiding and motivating with a compelling vision.

InfluenceWielding a range of tactics for persuasion.

Developing OthersBolstering others’ abilities through feedback and guidance.

Conflict ManagementResolving disagreements.

Building BondsCultivating and maintaining a web of relationships.

Teamwork and CollaborationCooperation and teambuilding.

In our next post, we will look at what Mayer and Salovey have to say about Relationship Management.  Then we will look specifically at the emotional intelligence framework for project managers and how we have integrated some but not all of these competencies.

This Post Has 2 Comments

  1. The evolution of emotional intelligence is certainly fascinating. I’m glad to see that it’s making more in-roads into business to help make the work world at least a little more tolerant for people if not more fulfilling.
    There’s another emotional intelligence type test that was created by Dr. Simon Baron-Cohen from the University of Cambridge. I was wondering if you were familiar with the EQ Test, which is part of a pair of tests (Emotional Quotient Test and Systemizing Quotient Test: eq and sq tests). If you are familiar, I was wondering how you’d compare it to other emotional intelligence tests. Let me know your thoughts.

  2. James, thanks for your comment. I like to think that emotional intelligence can make work more tolerant for people if applied. Is that your area of interest / expertise?
    In terms of your comments on the EQ Test, I know there are a number of tests out there and had not heard of those. I checked out your website and promise that the next time I get a spare 10-20 minutes I will take the EQ and SQ assessments.
    Are you aware of the big 3 assessments out there? As I see it, these are in the top tier:
    EQi – Developed by Reuven BarOn, this is one of the first EQ assessments.
    MSCEIT – This is the Mayer Salovey Caruso Emtoional Intelligence Test, developed by, well, John Mayer, Peter Salovey and David Caruso.
    ECI – Emotional Competence Inventory, based on the work by Daniel Goleman and Richard Boyatzis.
    Let me know if you have done any work with these three and the results you saw.
    By the way, if you want more information on EQ as it applies at work, check out my Squidoo Lens at http://www.squidoo.com/EQ4PM/

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