Forrester Research Puts Emotional Intelligence At Top Of List of PM Capabilities

A recent article in CIO magazine emphasizes the importance of emotional intelligence to IT project managers.  The article refers to a recent report from Forrester Analyst Mary Gerush titled, “Define, Hire and Develop Your Next Generation Project Managers“.  As a result of her research, Analyst Gerush published a list of the top 10 Capabilities of Next Generation Project Managers.

I am not sure exactly what Ms. Gerush meant by “Next Generation Project Managers” or how helpful I find that distinction.  In my experience, these key capabilities apply to all project managers, current and Next Generation.

Strikingly, emotional intelligence dominates the list of 10 capabilities needed by these Next Generation Project Managers.  Not only was Emotional Intelligence listed as the #1 capability, the next three were all part of the Framework for Emotional Intelligence for Project Managers.  For more background on emotional intelligence for project managers, read this previous post.

#1 – Emotional Intelligence: The ability to pick up on events and interactions (both verbal and non-verbal) and to process those inputs in the context of the project plan.  (Note:  These are addressed in the framework in the domains of Self-awareness and Social Awareness.)

#2 – Adaptive Communication: The ability to articulate one’s ideas–whether orally or in writing–to a range of individuals, groups, and cultures using the most effective communication techniques for each group. (Note:  This is addressed in the framework under the domain of Team Leadership.)

#3 – People Skills: The ability to quickly build and maintain positive relationships with team members and stakeholders. (Note:  This is addressed in the framework under the domain of Relationship Management.)

#4 – Management Skills: The ability to serve, motivate and focus a team and to foster collaboration among team members.  (Note:  This is addressed in the framework under the domain of Team Leadership.)

If you want to immediately make an impact on your own capabilities in these 4 areas, you can read through the previous posts on this site and boost your understanding of emotional intelligence and how to apply it to project management.

Here are the rest of the 10 capabilities of Next Generation Project Managers as defined in the article at CIO Magazine:

#5 – Flexibility: The willingness and ability to change one’s approach to project management and/or course of action in response to business needs.

#6 – Business Savvy: Knowledge of the organization’s business, strategy and industry. Ability to understand a strategy and align tactical work around that strategy.

#7 – Analytical Skills: The ability to think through problems and decisions.

#8 – Customer Focus: The ability to understand the end-user or end customer’s needs and the drive to ensure that projects meet those needs.

#9 – Results-Orientation: The ability to get things done efficiently and effectively.

#10 – Character: The project manager should have an appealing personality and a strong moral and ethical character.

You can order a copy of the report from Forrester here:  Define, Hire and Develop Your Next Generation Project Managers.  Just be prepared to shell out $499.  As an alternative, you could buy my book (Emotional Intelligence for Project Managers) at Amazon.com for $16.04 and save yourself $485.  That seems pretty intelligent to me.  But then again, I think I might be a Last Generation Project Manager.

Cheers!

Anthony

Tips for Leading Agile Teams with Emotional Intelligence

As I noted in my last post, I am working on the second edition of Emotional Intelligence for Project Managers.  Thankfully, I was able to send the manuscript on time today, so that is no longer hanging over my head!

The second edition includes a new chapter on Success with Agile Teams.  Anyone who has used Agile methods though will attest to the fact that leading Agile teams is not the same as leading traditional teams.  Agile teams are expected to be self-organizing. This doesn’t mean there are no leaders,
but it requires a style of leadership that is less prescriptive and more supportive.  It is often called Servant Leadership, and it requires a lot of emotional intelligence.

I ended the new chapter in the book with the following 9 tips for leading Agile Teams with Emotional Intelligence.  I’d love to hear your feedback on these.

  1. Evaluate your level of Command and Controlism.  Take a step back and really evaluate the ways you use command and control.  Are you holding back the teams you lead by trying to control them?  If you are having trouble seeing it in yourself, note whether you see it in others.  Or, ask those you trust to provide you with accurate feedback on your behavior.
  2. Proactively step back and let others step up.  Try stepping back and letting others decide what to do.  Spend less time trying to force your will on others, or to manipulate them to do what you think they should do.  Trust that whatever they do, they will learn from their behavior.
  3. Say less; a lot less.  Rather than always being the first to speak up, trying shutting up and listening more.  Really tune in to what others say, rather than your own internal chatter, or simply waiting for your chance to speak.  See where the leadership comes from when you don’t hog all the airtime.  Try the empathetic listening techniques we’ve discussed in the blog and in Chapter 5 of the book.
  4. Practice some form of daily mindfulness.  This is important for all PMs, but it is especially important for leaders of Agile Teams.  Whether you use meditation, prayer, journaling, or some other technique, establish this as a daily practice that you do to be clear with yourself before you engage with the team.  Put to use some of those Self-Awareness techniques discussed in this blog.
  5. Get underneath your fear.  Most of us who feel the need to control do so out of fear and many of our fears are irrational or unwarranted.  Look below the surface to see if you can determine what you are afraid of.  I know for me this is usually a fear of failure.  I am afraid that the team will fail and that it will reflect poorly on me.  Some of us also fear a loss of relevance.  After all, if the team can do great work or come up with great ideas without me, what value do I have?  Dig deep into what your underlying fears are so that you can understand how those are affecting your behaviors within the team.
  6. Use Jedi Mind Tricks – When it comes to decisions, put the decision back on the team rather than jumping in and making the decisions for them.  Try holding back on your own opinion even when asked.  Take time to pause and to ask the team, “What do you think we should do?”.  You might be surprised at what they say.  Or you might say, “Is anyone else feeling the pressure to decide right now besides me?”
  7. That’s a Great Idea! – Some of us are so hungry to be affirmed, that we often find it hard to accept new ideas or perspectives from others.  We’re used to saying things like, “that is a good idea BUT it won’t work because of… “.  To overcome this type of behavior, practice saying “That’s a great idea!”, and then look for every opportunity to say it. It may not come easy.
  8. Use Positive Regard with Everyone – See the team at its very best, not necessarily in their worst moment.  Know that the team will rise to the occasion when they need to; that they will learn from their experience, and that they will get better over time.  Hold each member of the team, and the team as a whole, with high positive regard.
  9. Be a Servant Leader – Agile team leaders, Program Managers, and Functional Managers all need to support the agile team.  They frequently need to serve as a buffer between the Agile team and the rest of the organization.  Tune in to the organizational norms that run counter to Agile and run interference for the team.  Help streamline mandatory documentation or other PMO requirements do that the Agile Team can be empowered and self-organizing.

I’ve mentioned this before, but a great resource for Agile project managers, coaches, program managers, and functional managers is Lyssa Adkins 2010 book, Coaching Agile Teams; A Companion for ScrumMasters, Agile Coaches, and Project Managers in Transition. Lyssa provides many ideas for supporting Agile teams, overcoming command and controlism, and leading ourselves.

I’d love to hear your comments, whether you are an agile project manager or one who is using more traditional methods.

Cheers!

Anthony