Respond, Don’t React

I have been speaking quite a bit lately about smart people making dumb mistakes and the importance of emotional intelligence.  One of the things that has gotten a strong positive response from audiences is the concept of responding and not reacting.

I need to give full credit for this concept to my friend Terry.  Terry shared this with me some time ago.

In a diagram, it would look like this:


The key is to choose a response instead of simply reacting.

reaction from audiences is the concept of

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