I have been speaking quite a bit lately about smart people making dumb mistakes and the importance of emotional intelligence. One of the things that has gotten a strong positive response from audiences is the concept of responding and not reacting.
I need to give full credit for this concept to my friend Terry. Terry shared this with me some time ago.
In a diagram, it would look like this:
The key is to choose a response instead of simply reacting.
reaction from audiences is the concept of